Data Deletion Policy

Ecom Intelligence is operated by ROA BUSINESS SOLUTIONS LLC.

We respect your right to delete your data. You can request complete deletion of your account and all associated information at any time.

1. From the App

Sign in, go to Settings → Data, and use "Delete my account". On request, we immediately deactivate your account and begin deleting its live data after settling any active billing and connected-provider access. We complete deletion of the remaining account data, including backup copies, within 30 days. Data that we are legally required to retain is limited to what the law requires and is kept only for the legally required period.

2. By Email

If you cannot access your account, email info@ecomintelligence.ai from the registered address with the subject "Data deletion". We immediately deactivate the account after verifying the request and complete deletion of live account data promptly, with all remaining account data and backup copies deleted within 30 days.

3. What Gets Deleted

• Your profile and access credentials.
• Integration tokens (Shopify, Meta) stored encrypted.
• All generated content: audits, reports, briefs, images, and videos.
• Usage records associated with your account, except records we must keep for legal, billing, or audit purposes (e.g., invoices, consent records, fraud-prevention records).

4. Data on Connected Platforms

Deleting your Ecom Intelligence account does not delete data stored in Shopify or Meta. Manage deletion directly with each platform, or revoke the platform's access from their dashboards.

5. Backups and Log Retention

Account data is removed from live systems promptly after a verified deletion request, and from backups no later than 30 days after the request. We do not retain account data for general operational convenience. A strictly limited record may be retained beyond that period only when and for as long as applicable law requires it.