Refund & Cancellation Policy

1. Billing

Plans and credit purchases are currently billed exclusively through Shopify: you approve each charge in your Shopify Admin and it appears on your Shopify invoice. Card payments directly through Stripe are not active yet; if we enable them, this policy will be updated before they apply to you. Subscriptions renew automatically at the start of each monthly or yearly period unless you cancel before the renewal date. Prices and the billing interval are always shown before you confirm a purchase.

2. Cancellation

• You can cancel anytime from your Shopify Admin, where the subscription charge was approved: open Settings → Billing in Shopify Admin and cancel the app subscription there. Uninstalling the app from Shopify also ends its recurring charge.
• After cancelling, you keep access to your plan's features until the end of the period you already paid for.
• No further charges apply after cancellation unless you reactivate.

3. 30-Day Money-Back Guarantee

Your first paid subscription charge is covered by a 30-day money-back guarantee. If you ask within 30 days of that charge, we refund the full amount of that charge, no questions asked, whether or not you used your credits. To request it, contact info@ecomintelligence.ai from the email of your account.

• The guarantee applies once per person, company, workspace, or payment method.
• It covers the first paid subscription charge only, not later renewals or one-time credit packs.
• When a refund is issued, access returns to the free tier.

4. General Refund Rules

• Outside the 30-day guarantee, processed payments are not automatically refundable.
• Consumed AI credits outside the guarantee are generally non-refundable.
• We evaluate exceptions case by case for documented billing errors or duplicate charges. Contact info@ecomintelligence.ai.

5. One-Time Credit Packs

• Purchased credit packs are delivered immediately and do not expire unless stated at purchase.
• They are non-refundable once any portion has been consumed.
• Unused packs may be reviewed case by case under Section 4.

6. Plan Changes

You can upgrade or downgrade at any time. Changes are prorated automatically by the billing provider that charges you (currently Shopify) based on the remaining time in the current cycle.

7. Failed Payments

If a charge fails, your account enters a grace period of 7 days during which you keep access while you update your payment method. If the payment is still not resolved when the 7 days end, your account moves to the free Starter plan; your data is kept and you can resubscribe at any time.